The guest experience of children must not be overlooked in any healthcare environment. Space must be specifically created and scaled to create a safe and inviting environment that stimulates the senses through texture, color, activities, and whimsical elements that capture the imagination and mitigates the stress of the unknown.

Program Management allowed the successful unbundling of services and their relocation to create better flow and optimization of space and services while establishing a “hospitality environment” that enhanced the guest experience through way finding, more direct access to services, and a more cohesive healing environment.

Property Management and Program Management combined to provide a new public face to the community. Looking at the whole of the real estate holding, a precise use planned was developed resulting in a gateway tower of 5 stories (expandable to 8) in lieu of the original 3-story limitation and accomplished within the parameters of the original budget.

Fragmented, institutionalized, segregated are terms applicable to the surgery, radiology and GI waiting areas which had no a single point of contact or information. This was replaced by a concierge’s desk centralized with guest support services within a renovated waiting and family consultation area that emphasized a compassioned face to the healing environment where guests and providers interact.